Medical Laboratory Diagnostics Internship Customer Support Center (m/f/d): 
Location Mannheim, Baden-Wurttemberg, Germany Category Vocational & Development Programs Job Id 202402-104022 
Your department: 
We look forward to your support and ideas in the Regional Customer Support Center team in Mannheim. We are responsible for technical and application-based customer service: from technical product management to training in the operation of analyzers and the telephone hotline. During your internship, you will work together with our specialists in the field of laboratory systems for medical diagnostics. Here you will gain experience directly at the interface between technology, IT, natural science and medicine and get to know our partly international customers from laboratories and hospitals in Germany, Austria, Switzerland, Belgium, the Netherlands, Greece and Turkey. 
Your tasks: 
You will support and coordinate application and technical service projects. You will help with the creation and maintenance of knowledge management tools. You support training and hotline planning as well as complaint processing. You actively work on the optimization and editing of process descriptions. You create analyses and reports for controlling purposes. 
Your profile: 
You are currently enrolled in a Master's degree program in biology, molecular biology, biochemistry, chemistry, medicine or a comparable field of study. Ideally, you have already gained experience in project management. You are experienced in using the MS/Google Office package, especially Excel and PowerPoint. You have a convincing analytical approach, question conventional thought patterns, and have a high degree of independence and coordination skills. Working in a team is a matter of course for you, especially in an international context. German fluency as well as strong written and spoken English abilities. 
Your advantages: 
Flexible time management. 2025€ remuneration per month for a full-time internship > 4 months. Reduced meal prices (-50%) in our staff canteen. Fitness center on the Roche campus. Networking with other students (online/offline). 
Your application: 
Kindly send your resume and cover letter via the internet. Please keep in mind that this internship is intended for enrolled students (m/f/d) or those taking a year off work. 
Period: 
from July 1 for 6 months 
We look forward to your application! 
Your contact to us! With people. For people. 
Do you need more support? 
Our Talent Acquisition Team welcomes your questions. 
E-mail: talent_acquisition@roche.com 
Who are we? 
More than 100,000 employees in 100 countries are pushing the boundaries of healthcare at Roche. Together, we've grown into one of the top research-focused healthcare organizations in the world. Our success is based on diversity, creativity, and curiosity. Mannheim is the third-largest Roche location worldwide, employing around 7,700 people. It serves as the global center for the diagnostics industry and is home to the Diabetes Care business unit and the diagnostics product sales organization. Our enthusiastic staff will greet and assist you from the moment you start working with Roche. There are plenty of chances for professional growth, flexible work schedules, competitive pay scales, and unique family support initiatives accessible. Roche is an Equal Opportunity Employer.